Program Administrators
PROGRAM DESCRIPTION: Matching Payment (a.k.a. Arrearage Forgiveness) programs are payment incentive programs offered by Connecticut’s regulated natural gas and/or electric utilities to their income-eligible customers. These plans help eligible customers maintain year-round service and pay down a delinquent balance by awarding credits toward a delinquent balance when the customer makes their agreed-upon scheduled payment.
WHO IS ELIGIBLE?
Customers of regulated gas or electric utilities may apply for the matching payment plan offered by the utility serving their town. (Gas and/or electric utilities owned and operated by municipalities do not currently offer matching payment plans). Although the specific requirements are different at each utility, one common qualification is that the customer must be eligible for the Winter Moratorium (a.k.a.hardship) program. Utilities may have a minimum arrearage amount, and a minimum usage amount, that a customer must have before they qualify. Some plans may be limited to customers whose primary heat source is supplied by the utility that offers the plan. When speaking with a utility company representative, be sure to ask for ALL the options available.
HOW TO APPLY:
If you are a customer of one of the utilities cited above, call the customer service number for your gas or electric service company.
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SOURCE: United Illuminating; Eversource; Connecticut Natural Gas; Southern Connecticut Gas Company; United Illuminating (Avangrid)
PREPARED BY: 211/ch
CONTENT LAST REVIEWED: December2023